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Frequently Asked Questions
What can be branded/customized?
Birch Payments allows for many brand or feature customizations. Logo, color theme, message details, Payment types (CC, ACH), payment confirmations/notifications, payment terms, tipping, partial payments, hosted payment page field additions, text message contents, and much more can all be set in Hyfin.
Can users have different roles/limits?
Roles are completely customizable.
With proper permissions, Birch Payments gives the ability to create any number of roles as needed so their employees can create invoices and/or, apply refunds, produce reports, receive payment confirmation or failure notifications, and much more.
Does the merchant have access to the customer's credit card information?
No.
Birch Payments does not store or display credit card data. Hyfin receives an encrypted token that is used to facilitate payments.
Is there a limit or fee per Birch Payments Users?
No. Birch Payments does not limit the number of users per merchant account.
Authorized users can add new users and assign permissions according to job function.
Can customers submit a tip?
Yes, if applicable, tipping can be enabled.
Like the partial payment option, once enabled in Birch Payments, the option to provide a tip would be available to any and all customers
Can Birch Payments automatically charge a credit card on file?
Yes, Birch Payments supports a "payment-on-file" like functionality which requests customers provide a CC or ACH payment method that can be used for future invoices or to initiate a subscription. This is completely secure and better than "card-on-file" in that the Credit Card or ACH information is never shared with the merchant and the tokenized payment method can be charged
